Privacy Policy – Soumya Home Seva

Soumya Home Seva (A Unit of Himalaya Home Services Private Limited) (“Company”, “we”, “our”, or “us”) is engaged in the business of providing technology-enabled solutions that connect customers seeking home-care, household, and maintenance services with qualified service professionals who offer such services. This Privacy Policy (“Policy”) sets out our practices relating to the lawful collection, storage, use, processing, and disclosure of personal data that you voluntarily provide to us when you access, use, or otherwise interact with our website, mobile application, or any other digital interface collectively referred to as the “Platform”, or when you avail any service or offering made available by us through the Platform (collectively, the “Services”). The services delivered by independent service professionals through or facilitated by the Platform are referred to as “Professional Services”.

At Soumya Home Seva, we are firmly committed to safeguarding your personal data and upholding your right to privacy. To enable your access to the Services and ensure seamless delivery of Professional Services, we are required to collect and process certain categories of information about you. This Policy describes the nature of such data, the manner in which we process it, and the purposes for which it is used.

Unless expressly defined herein, all capitalised terms carry the same meaning ascribed to them in our Terms and Conditions. You are requested to read this Policy together with the Terms to fully understand the rights, obligations, and limitations that govern your use of the Platform.

By using or accessing the Platform or the Services, you confirm that you have read, understood, and agreed to be bound by this Policy and that you consent to the collection and processing of your personal data in the manner set forth herein. This Policy applies to all users who access, visit, or use the Platform or avail Professional Services through it. We may update or modify this Policy periodically and encourage you to review it from time to time to remain informed of how your personal data is handled.

The Platform may contain links or redirects to third-party websites, applications, or services (“Third-Party Services”). Your use of any such Third-Party Services may result in the collection or sharing of personal data by such third parties. We do not endorse, control, or assume responsibility for the privacy practices of these Third-Party Services. You are encouraged to review their respective privacy policies before interacting with them.

This Policy further outlines:
• the categories of personal data collected from you;
• the lawful bases and purposes for which your data is processed;
• the methods by which your data is collected;
• your rights with respect to your personal data; and
• the manner in which we protect, store, and disclose such data when necessary.

By continuing to use the Platform or the Services, you acknowledge and agree that the personal data you provide may be collected, stored, and processed for the legitimate and operational needs of Soumya Home Seva, including but not limited to identity verification, service facilitation, communication, analytics, compliance, security, and enhancement of user .

1. BACKGROUND AND KEY INFORMATION

(a) Scope and Applicability of this Policy
This Privacy Policy governs all individuals who access, use, or otherwise engage with the Services or avail any Professional Services offered through the Soumya Home Seva digital platform (“Platform”). For clarity, references to “you” or “user” throughout this Policy denote the end user who interacts with or utilises the Platform in any capacity. By accessing or using the Platform, you expressly consent to the collection, retention, utilisation, processing, and disclosure of your personal data in accordance with the terms set out herein.

(b) Policy Revisions and User Acknowledgment
Soumya Home Seva undertakes periodic reviews and updates of this Privacy Policy to ensure compliance with evolving legal standards, operational needs, and industry best practices. You are encouraged to review this Policy at regular intervals. It is imperative that the personal data we hold remains complete, accurate, and current. You agree to promptly inform us of any changes to your personal data during your engagement with us.

(c) Third-Party Services and External Links
The Platform may contain hyperlinks, integrations, plug-ins, or interfaces that redirect you to third-party websites, applications, or services (“Third-Party Services”). Your interaction with such Third-Party Services may result in the collection or sharing of your personal data by those external entities. Soumya Home Seva does not endorse, manage, or exercise control over such Third-Party Services and disclaims responsibility for their respective privacy practices. Upon navigating away from our Platform, you are strongly advised to review the applicable privacy policies governing such third-party offerings.

2. PERSONAL DATA THAT WE COLLECT

(a) Categories of Data Collected
We may collect, store, and process various categories of personal data, including but not limited to:

1. Contact Data: Mailing address, residential location, email IDs, and mobile numbers.
2. Identity and Profile Data: Name, user identifiers, photographs, gender, and profile-related information.
3. Marketing and Communications Data: Addresses, emails, user-generated content such as service requests, offers, reviews, comments, discussion posts, survey responses, marketing preferences, and communication logs, including chat and call recordings shared with service professionals through the Platform.
4. Technical Data: IP address, browser specifications, operating system details, device identifiers, access timestamps, clickstream data, geolocation data, and other metadata associated with your interaction with the Platform.
5. Transaction Data: Details of Services and Professional Services availed, partial payment card information shared by payment processors for verification purposes, and UPI identifiers.
6. Usage Data: Booking history, behavioural insights, navigation patterns, time spent on various Platform interfaces, user journeys, taps, clicks, and overall interaction analytics.

(b) Aggregated and Statistical Data
We may also create, use, or share aggregated statistical or demographic data derived from your personal data. Such aggregated data does not identify you directly or indirectly and therefore does not constitute personal data under applicable law. However, if aggregated data is combined with identifiable personal data, we will treat the resulting dataset as personal data and process it in accordance with this Policy.

(c) Consequences of Refusal to Provide Data
Where applicable laws or contractual terms require the provision of certain personal data, your refusal to furnish such data may impede our ability to deliver the Services. In such circumstances, Soumya Home Seva reserves the right to suspend, withdraw, or restrict your access to the Services.

3. METHODS OF COLLECTING PERSONAL DATA

We collect personal data through multiple channels, including but not limited to:

(a) Direct Interactions:
Personal data may be provided directly by you when you:

1. Create or update your user profile;
2. Utilise the Services or engage in related activities;
3. Participate in promotions, surveys, polls, or contests;
4. Opt-in for marketing communications;
5. Report issues, submit feedback, or otherwise contact us.

(b) Automated Technologies:
Upon each visit to the Platform, we may automatically collect Technical Data through cookies, server logs, pixel tags, web beacons, mobile analytics tools, and other tracking technologies. Visits to third-party platforms that employ our tracking tools may also result in the collection of such data.

(c) Third-Party Sources:
We may receive personal data from:

1. Analytics and advertising partners (e.g., social media and marketing platforms);
2. Service professionals and publicly accessible repositories;
3. Affiliate and partner entities that share data in compliance with applicable law.

4. PURPOSES OF PROCESSING YOUR PERSONAL DATA

(a) Lawful Basis for Processing
We process personal data only where permitted by law, primarily to provide, enhance, personalise, secure, and administer the Services and Professional Services. Personal data may be used for the following purposes:

1. Verifying identity and creating user accounts;
2. Delivering the Services and facilitating Professional Services;
3. Personalising user experience through trend analysis;
4. Improving Service functionality and performance;
5. Enhancing customer support;
6. Processing and tracking payments and transactions;
7. Sending service-related updates, notifications, and operational communications;
8. Facilitating Professional Services and related communication;
9. Conducting marketing, promotional, and advertising activities;
10. Complying with statutory and regulatory mandates;
11. Ensuring platform security, fraud detection, data analytics, and troubleshooting;
12. Optimising business operations and service delivery frameworks;
13. Enforcing contractual obligations under the Terms;
14. Responding to legal notices, court orders, and defending claims.

(b) Consent to Communications
By creating an account and using our Services, you authorise Soumya Home Seva, along with its service professionals, partners, and affiliates, to contact you via phone, email, SMS, or other communication channels for service delivery, updates, and operational purposes.

(c) Data Sharing for Service Fulfilment
You acknowledge and consent that any information pertaining to you—whether provided directly by you or received through your interactions with the Services—may be collected, compiled, utilised, and shared by us as necessary for the fulfilment of the Services. Such disclosure may include, but is not limited to, sharing information with service professionals, vendors, partner platforms, social media entities, third-party service providers, and authorised storage or processing partners.