At Soumya Home Care, customer satisfaction is important to us. Our refund policy is designed to be fair and transparent.
Refunds are applicable only for prepaid services.
If a service is cancelled by Soumya Home Seva or the service professional fails to arrive, the full amount paid will be refunded.
If the service is not delivered as per the confirmed booking, users may raise a refund request.
Services already completed successfully.
Cancellation made after the service professional has arrived at the location.
Issues arising due to incorrect information provided by the user.
Approved refunds will be processed to the original payment method.
Refunds are typically completed within 5–7 working days.
Any gateway or transaction charges, if applicable, may be deducted.
Users can request a refund by contacting our support team via phone or email with booking details and reason for the request.
Soumya Home Seva reserves the right to approve or deny refund requests after verification.
